Privacybeleid

Privacy-sensitive data, or personal data, is processed through our online store. Berato BV considers careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us. In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we:
clearly specify our purposes before we process personal data, via this privacy statement;
limit our collection of personal data to only the personal data necessary for legitimate purposes;
You must first ask explicit permission to process your personal data in cases where your permission is required;

• take appropriate security measures to protect your personal data and also require the same from parties involved in our assignment to process personal data;
• respect your right to inspect, correct or delete your personal data upon your request.
• Berato BV is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the online store inbouwspeakers.nl. We recommend that you read this carefully.
• If you have any questions, or would like to know exactly what information we keep about you, please contact Berato BV.

If you pay with Klarna
In order to offer you Klarna's payment methods, we may provide your contact and order details to Klarna during checkout so that Klarna can assess your eligibility for Klarna's payment methods and tailor these payment methods to you. . Your personal data will be processed in accordance with Klarna's privacy statement.

Processing order
When you place an order with us, we use your personal data to process it properly. We like your
then provide personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. We use your e-mail address, telephone number, billing address and name and address details for this purpose. We do this on the basis of your permission. We store this information until your order has been completed. We keep certain customer data for a longer period in connection with the statutory tax retention obligation.

Providing to third parties
We work with certain companies that may receive your personal data mentioned above from us.

Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example if the police require this in the event of a suspicion of a crime).

Statistics
We keep statistics about the use of our online store

WHAT WE COLLECT AND WHY?
In a number of cases we need information from you. For example, if you buy a product online from our store, so that we can process your purchase in our administration. Or if we want to send you an invoice, you place a pre-order.

What do we want to know from you?

Salutation, first and last name
Address and place of residence
phone number
Payment details and invoice
IP address
E-mail address
IMEI and serial numbers

Cookies
Our online store uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But it also allows us to see that you are visiting us again. When you visit our online store for the first time, we will show a message with an explanation about cookies. We will ask for your agreement to the use of these cookies. You can disable the placing of cookies via your browser, but some things in our online store will no longer work properly.

Below is the list with a brief explanation of why we use them:

Google Analytics
We use this to keep track of which pages are 'doing well' and which we still need to improve. All data in Google Analytics is anonymized as much as possible and therefore cannot be traced back to individuals. We have chosen not to store your data at user level for an unnecessarily long time; in Google Analytics we do this for a maximum of 26 months. This way we can compare the trends over the past 2 years. More information about this can be found here.

Google Optimize
We use this to test our website in a very targeted manner to continually improve it. Nothing exciting, for example we look at which color button is clicked more often. You will not notice this and we cannot in any way trace the test results back to you as an individual.

Social media buttons
On our website we use social media buttons to share or promote pages. The buttons of the various channels contain a code of the relevant social media channels themselves and cookies are sent along with them. These cookies remember whether you are logged in.

Drift
By placing cookies from Drift, we can recognize whether you have previously contacted us via our chatbot. This way we can see your conversation history when you start a new chat. The intention of this is that we can help you as best as possible.

Hotjar
We use Hotjar to organize our website based on relevance. For example, we can see how much of our homepage visitors reach the bottom of the page. This allows us to know at which position on the page we can best place important information. We can also see what is clicked on most, so we can place many clicked elements of our page in a relevant position. We use Hotjar purely for analytical insights.

Google Tag Manager
This allows us to manage and customize all our tools described above.

Security
Security of personal data is of great importance to us. We ensure that your data is well secured with us. We continually adjust security and pay close attention to what can go wrong.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

View, change and delete your data
If you have any questions or would like to know what personal data we have about you, you can always contact us. See contact details below.

You have the following rights:

Receive an explanation about what personal data we have and what we do with it
Access to the precise personal data we have
Having errors corrected
Having outdated personal data removed
Withdrawal of consent
Objecting to a particular use
Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data of the wrong person.

To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.